The Requirements
To be a good fit for the Student Finance Support Supervisor opportunity, you will have:- A bachelor's degree.
- A minimum of 3 years of financial aid experience with at least 2 years in a supervisory / management position.
- The ability to train, supervise, and coach a team of direct reports.
- The ability to multi-task, organize, and establish priorities.
- Adaptability to change.
- Excellent analytical and problem-solving skills. Quick question for you - click here
- Knowledge of Microsoft Office Suite: Word, Excel, Outlook.
- A demonstrated ability to fulfill Company Key Behaviors (see the Keys to Success tab for more information on the competencies).
- The ability to work assigned/flexible hours necessary to complete the job on a weekly basis, including weekends if necessary.
- Knowledge of the CampusVue program preferred.
The Role
Reporting to the Student Finance Support Manager, you will be directly responsible for the general oversight, management and direction of a specific Student Finance Support function. On a high level, your mission will be to ensure that student finance operational processes meet service level agreements, satisfy our high quality standards, and maintain consistency and compliance. In order to reach your objectives, on a daily basis you will directly manage the activities of between ten and twelve Student Finance Support Representatives and demonstrate exemplary leadership and teamwork skills, a positive attitude, accountability to Company values, and excellent customer service. You will be tasked with upholding and enforcing all company policies and best practices, and State / Federal rules and regulations. Quick question for you - click hereMore specifically, you will:
- Manage and monitor staff production to maximize quality, consistency, compliance and efficiency of all operational activities. (55%)
- Complete routine performance monitoring and provide regular, structured feedback and coaching to ensure the highest quality results. (15%)
- Monitor and manage assorted administrative tasks for team, including but not limited to: attendance and tardiness tracking, payroll, and corrective action. (10%)
- Assist in staff training by conducting sessions as needed. (10%)
- Provide process improvement recommendations in order to maximize compliance, efficiency and customer service. (5%)
- Other related duties as assigned. (5%)
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.
Why CCi
Career growth -- in this role you will have the opportunity to hone your management skills and lead your team to success. Your efforts and successes will be visible to your supervisor and other leaders at the campus and regional level, as well as the most important group of all: our students. Excel in this role and you could continue on the management path, next moving to a senior role overseeing supervisors.Critical position -- financial aid is the key ingredient that allows many students even to pursue higher education in the first place. You'll enjoy the satisfaction that comes with knowing your efforts make a direct impact on the educational goals and lives of our students.
Pride in the mission -- our mission is to help people change their lives by helping them build more rewarding careers. You'll get to put your entrepreneurial spirit to work toward this mission, and you'll find a strong, upbeat culture here.
Stability and strong performance -- we remained strong through the recession and, in spite of a sluggish employment market, we continue to connect qualified graduates with promising jobs.
Excellent compensation -- in addition to a competitive salary we offer an excellent benefits package including an employee stock purchase program, comprehensive healthcare program, a 401(k) plan, and more.
Keys to Success
To excel in this role you will leverage your strong understanding of financial aid and customer service to mentor and guide your team to increased levels of performance. You'll need to be forward thinking, innovative, collaborative and proactive, and consistently model the traits / behavior that your direct reports will need to be successful.Specifically, you will demonstrate:
- Leadership
- Dependability in your response to requests for service and assistance
- Teamwork that balances team and individual responsibilities
- Strong decision making skills
- Effective and productive communication skills
- Effective time management and response to deadlines
- An organized and results-oriented approach, and motivation to perform without extensive direction
- Accurate, high quality work
- An innovative and creative, solution-oriented approach to addressing problems
About Us
Changing students' lives for over a decade.Founded in 1995, Corinthian Colleges, Inc., is one of the largest post-secondary education companies in North America. Our mission is to change students' lives. We offer diploma and degree programs that prepare students for in-demand careers or for advancement in their chosen fields. Our program areas include health care, business, criminal justice, transportation technology and maintenance, construction trades, and information technology. We have 122 Everest, Heald and WyoTech campuses, and also offer a variety of degrees online.
We serve our students and operate our schools in keeping with four core values: live with integrity, pursue excellence, serve others, be accountable.